SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingson & United States |
7-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
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According to the growth of 116 excellent, the quality is excellent. The store is reliable.
Size corresponds, for 3 years, height 98 cm size 4 T slightly with a margin. Description accurate, came the goods quickly. The color corresponds to the photo of the store, the fabric is quality, dense, not thin, soft, very pleasant to the touch. The seams are even, the threads do not stick out. Super quality! I recommend!
Thanks to the store, very good clothes!!!
Quality is good, delivery about a month. Only the color is different, scarlet, not red.
Fast delivery, color, only not red, as in the picture, and pink quality is good, ordered 4 T, for 4 years, a little more
Super. Quality at 5 +
Great! Material cotton, soft. T-shirt quality, flower-applique, polka dots-printing, but good! There are two pockets, behind the button. Child of 2,4 height 89 cm. The weight is 12 kg. the arms are a bit large.
Very nice and very well finished. Size corresponds to age
Wonderful jacket. Fabric-cotton. The seams are even, the threads do not stick out anywhere. Size 6 came up to a height of 110 cm. Fast shipping. Product recommend to buy!!! A wonderful jacket. Fabric-cotton. The seams are smooth, the threads do not stick out anywhere. Size 6 came to the height of 110 cm. fast delivery. The product i recommend to buy!!!
Excellent
All super, and shipping, the quality of the goods, and the size corresponds to the size grid. Thank you store!!!
Very beautiful!
Fast shipping, good quality
The size corresponds, the description is accurate, the goods came quickly. The color corresponds to the pattern-mint, the fabric is quality is not thin, sewing is very good: the seams are processed, the threads do not stick out. Quality is cool.
The quality of pritenzy is not. At 18 m size 24 m little sleeve long. The only thing in the photo is the store's sleeves are red, we have pink. But it is possible to color this. Not critical, looks simpotichno.
The order is satisfied, all things quality from this store, the size is the same, not small
Perfect
In size, the quality is excellent
Ordered july 24, and received august 05. T-shirt of good quality, corresponds to the description, apparently there is a size in size, since my daughter is 89 cm, 13 kg, 2g. 4 months. And it is great for her, on the label 100 cm.
Delivery to rb 2 weeks, packing is standard. On the growth of 114 with a margin of 1-1,5 cm. Thin cotton, as for the shirt. Threads only in places where the seam ends, and then they are tucked, the ends are not cut. The seam on the neck is treated with a contrasting ribbon-pink. There is a tag with size and recommendations for care. The order was processed for several days, but came quickly. I did not communicate with the store.
Quality and tailoring to store thanks
Very nice material, blouse compatible with description