SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingson & United States |
7-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
Corresponds to the description. Great sweatshirts
Very good quality, correct size. Fast shipping. I love it!
Thank you!
Everything is super very much
Product wonderful, and high-quality
Arrival per month, corresponds to the description. Satisfied with the order
Size 12 months corresponds to the child for 8 months. Quality is very decent!
Ordered size 90, baby 11 months, now height 73. The size is good, now it is too big, we will grow, but the thing is very beautiful, the quality was pleasant
Super, very satisfied with our romper. Inside the baechka. I took more, in the hope that in the spring we still run in it. Until they tried on, I will add a review. But!!! Very long shipping.
Very beautiful warm thanks
The store replaced the coloring, but by my agreement. The suit is a good ass on cotton. Warm Spring Summer, children will be comfortable. Thanks to the seller.
Very cool!
Excellent suit, ordered size 24 m, on the label written 18-24, height 90. 50% cotton, 50% polyester. took on the growth. now the child is 70 cm tall with exposed cuffs on the arms-legs is large, but in extreme cases can be worn. In quality and tailoring everything is fine. without extraneous odors
I love this kind of suits. Beautiful and practical and super warm for the start of winter. Super quality. Excellent price.
perfect, good quality, thanks
Kombez Red quality is good, for a year took 24 months, with a margin of up to 1,5 exactly enough
Great suit. Definitely recommend
US 10 months (our clothes size 80-86) This overall is bigger for us, but you can wear it. Quality is good, I advise you to take
Suit ofigensky, inside pleasant to the body, We 5 months, wrote 6 M., at 65. CM,. Tried on perfectly sat down, still with a margin. For the future I will write from this series. Very satisfied, I recommend, the price quality is amazing!
Good suit. Cotton. I took under the winter overalls. But also so wear stylish. All lines are even. Seller recommend.
Great! Take it, you will not regret it. But, took on growth 12 months size. We are now 6 months and only! Although my son is not large and not plump. Keep in mind.
It Took almost 3 weeks to arrive. Well packed. Good fabric, could only be better tailored. No smell.
We order a second time and, apparently, not the last. Very cool combeza. Read carefully the growth.
Overalls of excellent quality, warm, beautiful, took a grandson for a year, but he already for 8 months the child approached, for the Israeli winter excellent, with the store did not communicate, there was no need, thank you very much to the seller, the purchase is very satisfied, I recommend the seller and his store.
Came quickly, in less than a month, tracked. Overalls are happy, nice soft color, inside the fleece, the zipper works well, sticking out one thread, but in general it is sewn well. We have size 86, ordered 90, but wear for now (small size)