SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingson & United States |
7-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
Very high quality pajamas
Pajamas-the suit liked, reached 3 weeks to Novosibirsk. At 18 m the size is larger as at 24 m.
Very cool set
A good suit, wrapped in a tight bag with a lock. There is no smell, clean, in general the credit product. Did not unfold and check the size, it will be a little later.
Very nice cotton, comfortable to touch, no any smell, well packed. Exactly as the picture. Recommend!
Good pajamas.
Excellent quality, cotton, nothing inconsistency after washing
bit smelly but a great material ☺️
The suit is good soft, the size of 9 m is probably closer to the year, washed on the hands shed collar
Costbm cool, cotton pleasant. The child 10 months height 74 and ordered 18 m and it can already be worn, I think they are small. Order more by 2 sizes somewhere
Clothing came with stains on the wrong side. The store was conscientious and returned the money. I'm sorry that with this product I was not lucky, but I'm glad that I found a reliable seller. I will order from him more.
I am glad
Got a suit, very good for weight 12400, 80 cm, took the size 18 m (slightly too big)
It came to the Rostov region in less than a month. Quality is good
Best cloth thanks for this
Cool pajamas, the fabric is dense, the pattern is beautiful, we wear the size 74, 80 came up, there is a stock
perfect condition love it :) fast shipping :)
Very satisfied, took on growth. The suit is dense, bright. I advise
Set as in the photo. Delivery to Chelyabinsk in less than a month.
Everything corresponds to the description, not small, the material is pleasant.
Ok
Clothes very beautiful. Recommend ....
very quick delivery.
Delivery is fast. The product corresponds to the description. Took on growth, for Vesna summer will be good. There are a pair of protruding threads, but even lines)) The store can advise), but with the seller did not communicate
Good shape!