SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingson & United States |
7-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
Thank you store! Packed on conscience! Keeps well.
It is very convenient because the shelf can be adjusted in length. Thank you very much.
Great thing! As additional shelves in the chest of drawers well suited :)
Thought it was wider ....
Excellent
The product corresponds to the description. All the time tracked. Packing conscientious-everything came in whole.
One shelf came a little curve, but after installation it became imperceptible.
Before St. Petersburg a month. Without damage. Visually the quality is good. I haven't experienced it yet.
The regiment came a month before St. Petersburg. Good. Without damage.
Took 3 weeks to arrive. Some assembly required and the instructions weren't too clear, but managed. Don't dare to put objects with weight on..
happy
Very quickly, it has arrived much sooner than expected. Well protected, perfect.
The shelf came perfectly packed. At first sight the quality is good, all items are smooth and dense. Not yet installed.
The second time I order these wonderful shelves-very satisfied! On this OAZ in a shoe cabinet and under medicines-perfect! Immediately released so much space and order in the closet! Mounted very easily and very durable! I advise everyone, you will not regret it! Thank the store and wish prosperity!
It's cool and easy to ride
Place: N. Chelny, term: 20 days. Price: 643 rub. Kind: 4 out of 5 (seems fragile). Quality: 4 + out of 5. usage: no
just like the picture. fast order recieve
It came perfectly packed! It took a long time, but it's not critical... Expected a more fragile shelf, but the quality of plastic is good!
Very good thing, the packaging is excellent, super. Thanks to the store. It will be necessary to order more
Packing is excellent
The parcel came, everything was tracked. I did not try it.
The goods arrived in perfect condition. All as in the description. Excellent trifle for space saving. Already screwed in the kitchen :) thanks to the store!
Perfectly packed. The parcel came without damage. The quality of the goods is excellent!
Delivered from the established time, got everything safe and sound. It turned out to be a little more than expected. With the store did not communicate
The order came very quickly, the shelves are cool. Thank you store!