SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United Kingson & United States |
7-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
Super
Cool and gorgeous jacket ,just look like picture .
Got a jacket today! 1500 thousand Super! Since I wanted to! Quickly came and the quality is not bad) at 65 kg ordered s! Great! Thank you store
Afigennaya, I'm very happy, thank you
A good thing, the daughter is delighted. I took 46 size oversize as I wanted. Delivery to Moscow 3 weeks. Thank you very much.
Size fits the table mentioned by the store. jacket is soft and warm.
Beautiful! Thank you!
The jacket is super, as soon as I dressed others no longer. I liked it very much. Bright spectacular. I ordered the smallest size on my S, everything is super. also my mother dressed her size L, she also came up with an increase of 160 cm both at me and at my mother.
Woow super, I am zachwycona, thank you
Jacket is amazing. Very shinny and very warm
I loveeeee it‼️ I was so worried about shipping and when it would be here. No need to fear the store was right by my side guideline me that it would be here. I love the red, looks just like the picture, the letters inside the coat was in great condition and it fit me to my desire‼️. If I could give this so much hearts I WOULD. Didnt take long to ship either the same day they shipped to me. I got my order in the time I expected it. Yess bihhh. Order received and costumer happy.
Best Jacket I have ever!!
Run big but i love it
Very good, the product arrived today.
I love it
Size 48-50, rather even 50, height 178 a little want more authentic, and in general the jacket is excellent!
Excellent down jacket. All as in the description. In some reviews it is written that it is poorly stuffed, but I have everything fine! Rustling is yes, but any such fabric will rustle. Super fast delivery, less than 2 weeks. I'm happy. Seller thanks
Thanks to the store everything is just super!!!
Pretty)
Very satisfied! I ordered the largest size (although my size S)-it turned out a fashionable oversize that I wanted!
At 38 European size (94/74/94, height 167, weight 66.5 kg) took M-all super. Very beautiful and stylish jacket. I recommend definitely this product and store
Nice warm and lightweight jacket
Shipping 2 weeks
The jacket is cool, warm, in Kiev it was 1,5 months
Great jacket! Warm, VSC as in the photo, there is no point in taking pictures on what times. Asked to pack neatly, really, came not crumpled-on the next day could put on, the delivery is very fast